Reference

Legal access for your go138 account

go138 Legal sets out how account access, identity checks and regional eligibility work before you enter the lobby.

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go138 Legal access for your go138 account
POLICY CONTACT ROUTES

Get help with a Legal account question

A clear contact path matters when a policy decision affects your account. We route questions about identity checks, regional access, wallet records and account closure through…

Account policy help Use the account support channel when you need clarification about Legal wording, phone verification…
Wallet record checks For a DANA, OVO, GoPay or QRIS question, send the payment reference shown on…
Data change requests If your personal details need correction, contact support from the account path and state…
DATA POLICY DETAILS

How we handle Legal and account records

Our Legal process covers more than entry conditions; it also explains what happens to account records after a request is made.

Data handling

We use submitted account details for stated access, verification and support purposes. A phone number can be checked before entry, while a payment reference such as a BCA transfer record helps us connect a transaction question with the correct account.

Cookie choices

Cookies can retain session state and help the Legal page load according to your device settings. If you clear them, you may need to complete the account sign-in path again before support can view account-linked details.

Account security

Keep your sign-in details private and use the registered phone path for account questions. We may ask for phone verification before discussing ownership, changing contact details or responding to a request involving payment records.

Record retention

We retain account and payment-related records for the period needed to handle policy duties, account questions and transaction checks. A retention request can be raised through support, although some records may need to remain available for a stated purpose.

Who to contact

The account support channel is the first route for Legal questions about access, data, cookies, verification or payment references. Include the registered phone detail and a short description so our team can direct the request correctly.

Requesting changes

You can ask us to correct account information or explain how a record is used. We check the requester before making changes, and we may ask for a QRIS, DANA or bank transfer reference when the request concerns payment history.

Questions about go138 Legal access

These Legal answers address the account questions you are most likely to ask before opening access from Indonesia. We keep the wording practical: eligibility depends on local law, account ownership is checked through the registered phone path, and data requests go through the account support channel. Read the relevant answer before submitting personal or payment details.

Our Legal position is that access depends on local law. You should use the service only where local law permits, and you may need to complete phone verification before account access. If eligibility is unclear, contact support from the account area before submitting payment or identity details.

Phone verification helps us connect an access request with the account owner and gives support a clear route for policy questions. We may require it before entry or before changing account details, especially when the request concerns ownership, DANA records or a bank transfer.

Legal applies to payment records as part of account checks, not only to the access page. A DANA, OVO, GoPay or QRIS reference may be requested when we need to match a transaction question with your account or investigate a status concern.

Yes, you can contact the account support channel and identify the field that needs correction. We verify the request against your registered phone path before changing ownership, contact or payment-linked details. Explain the requested change clearly so the record can be assessed.

Cookies may preserve session information and help the account path work on your device. Clearing them can remove that session and require sign-in again. If you have a cookie question, contact support with your device path and the account detail you used.

We retain account and payment-related records for the period needed to handle policy duties, support questions and transaction checks. You can ask support about a particular record, but some information may need to remain available for a stated account or legal purpose.

Start with the support channel inside your account area and include your registered phone detail, the relevant policy point and any receipt reference. For a QRIS, DANA or bank transfer matter, the reference helps us locate the correct record before replying.

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